Question 1

What time can I check in?

Accepted Answer

Check-in is from 5:00 PM and check-out by 11:00 AM. If you need flexibility with times, please contact us in advance.

Question 2

Is there WiFi in the accommodations?

Accepted Answer

Yes, all our accommodations have free wireless internet.

Question 3

Can I bring a pet?

Accepted Answer

Some of our accommodations welcome pets for an additional fee. Check pet-friendliness when booking and let us know about your pet in advance.

Question 4

How does cancellation work?

Accepted Answer

Free cancellation is possible up to 60 days before arrival. See detailed terms in your booking confirmation. If your plans change, contact us and we will find a flexible solution.

Question 5

How far are the slopes from the accommodations?

Accepted Answer

Our accommodations are located right in Levi center, within walking distance of slopes and lifts. Exact distance is shown in each property description.

Question 6

Is parking free?

Accepted Answer

Yes, parking is free at all our accommodations. Spaces are limited but usually available.

Question 7

Do the accommodations have a sauna?

Accepted Answer

Yes, most of our apartments and cabins have their own sauna. Check availability when booking.

Question 8

How do I get the key to the accommodation?

Accepted Answer

We send arrival instructions and key code by email before your arrival. We use key boxes or electronic locks, so key pickup is not necessary.

Frequently Asked Questions